How do you protect me?

First, we ask the credit bureaus to set free fraud alerts on behalf of our Clients. This usually takes about an hour from the time we receive the Client’s enrollment. If there is a problem setting a Client’s alert, we will call the Client and work with him or her to do what needs to be done to set the alert. Then, unless the Client tells us not to, about every 90 days we renew the fraud alert with the credit bureaus.

Second, we request that the Client’s name be removed from pre-approved credit card lists and we renew the requests as they expire.

Third, we add the numbers that the Client designates to the National Do Not Call Registry established by the FTC.

Fourth, we periodically send to our Clients, by email, ScamAlert, which contains information and alerts related to recent scams and identity theft methods and techniques to help them stay one step ahead of identity thieves.

Fifth, we cover you with our $1 Million Service Guarantee, so if you do become the victim of identity theft, we cover the losses.

Can I cancel the Service?

Yes, you can cancel at any time. And if you are not completely satisfied within the first 30 days, you’ll receive a full refund. There’s no risk to give our Service a try.

How is this better than credit monitoring and credit reporting services?

Credit monitoring services and credit reporting services only alert you to problems after you’ve become the victim of identity theft. IdentityPadlock seeks to prevent identity theft, so it never becomes a problem.

Do I need a Consultant’s ID to enroll?

Yes. Our Consultants are an important part of the service and can offer you valuable tips and help to make sure you are doing what you can to avoid identity theft, but you should not give your personal information to any Consultant. Enrollment is done exclusively through the web site.

How do you protect my information after you collect it?

All information is collected through our secure web site, where it is encrypted and stored on our servers in accordance with the highest industry standards. A twenty-four-hour guard is posted at the entrance to the data center. Only authorized personnel are allowed to enter the building. To gain entrance to the server room, three separate biometric recognition tests, including a retina scan, must be passed. All of our servers and network equipment are in locked cages inside the data center. Electronic access to the server itself is controlled through the security scheme of the operating system and application software components. All servers reside behind our carrier grade firewall.

Who are your Clients?

Our Clients are people like you- people who are concerned that they may become a victim of identity theft. They come from all economic and social backgrounds, live in every state and represent every race, religion and age.

Each year, a growing number of people become more aware of how vulnerable they are to identity theft and want to do what they can to stop it before it happens. As identity theft continues to grow, so does our market. No one can guarantee that you won’t be the next victim, but more and more people are turning to IdentityPadlock for the peace of mind our Service offers.

Will your service protect me from every kind of identity theft?

No. Our service is designed to stop an identity thief from using your personal information to damage your credit record by doing things like opening credit card accounts, getting a mortgage, or leasing an apartment in your name- the most frequent problems faced by someone who has had his or her identity stolen. But there are other ways that an identity thief can use your identity to cause you harm, such as committing crimes, gaining employment, and obtaining a driver’s license. You must remain vigilant and protect your identity, and we are here to help keep you safe by teaching you how to avoid becoming the next victim.